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Registration Data & Account Security
If you subscribe to any of Extraclass services, you will have an account and a password. Access to password-protected portions of this Site is available for only so long as you have paid all required fees to Extraclass. You are responsible for maintaining the confidentiality of your account and password and for restricting access to Extraclass material to anyone other than yourself. You agree to accept responsibility for all activities that occur under your account or password. Extraclass reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Logs and Automatically collected information
When you access ExtraClass services including not limited to website, the servers automatically record some information sent by your browser. These server logs may include information like your website request, IP address, browser type & language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Personal data & Information
ExtraClass Services obtains the information you provide when you download and register for the website or Services. When you register with us, you generally provide (i) your/your ward’s name, age, email address, local address, phone number, password and your/your ward’s educational information; (ii) transaction-related information, (iii) information provided by you when you contact us for help or support; (iv) information you enter into our system when using the Services/products, such as while asking doubts, participating in discussions and taking tests.
We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will not differentiate between who is using the device to access the ExtraClass Services or products, so long as the log in/access credentials match with yours.
We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the ExtraClass Services to you. We do not sell, trade or rent your information to any third party unless we have been expressly authorized by you either in writing or electronically to do so.
We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.
We may alert you by email or phone (through sms/call/E-mail) to inform you about new service offerings or other information which we feel might be useful for you. When you visit this website and when you communicate with us electronically, for example by sending us an email or ordering our products online, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
DISPUTES AND JURISDICTION
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution system.
Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case, the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however, the parties in good faith will attempt to bind by the decision.
Stage 2: Arbitration. In case that mediation does not yield a result suitable or preferred by anyone of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. The arbitration shall be held at New Delhi, India. The proceedings of arbitration shall be in the Hindi language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution System, it shall be referred to the courts at Delhi, India.
In case you have further queries or any grievances please contact undersigned:
Grievance Officer - Ms. Amita Saha
Corporate office : Level 18, DLF Building No. 5, Tower A, Phase III, DLF Cyber City, Gurgaon 122002, India
Email - email@example.com